Return & Exchange Policy

• Request Timeline: Submit return or exchange requests within 7 days of delivery.

• Exchange Process: Exchange orders are placed upon pickup of your return. Limited stock may result in the unavailability of your chosen product; our team will contact you for alternatives in such cases.

• Refunds: Refunds are provided as Store Credit only.

• Store Credit: Store Credit will be issued once the returned order is picked up.

• Ineligible Items: FABRICS, SALE items, and LAST PIECES are not eligible for return or exchange.

• Condition for Return: Tags must be intact with the barcode sticker.

• Single Return Eligibility: Each order is eligible for return only once. Orders placed using Store Credit are not eligible for any returns or refunds.

• Damaged/Defective/Missing Products: Report any damaged, defective, or missing products within 48 hours of delivery. We cannot assist if this timeline is exceeded. Share images and details through the provided link for replacements, store credit, or full refunds.

• Handcrafted Product Variations: Misprints and color differences from website images are not considered damaged products. These are signs of authenticity in our handcrafted products.

• Shipping Charges: Shipping charges are non-refundable.

• Final Decision: The company holds the authority to make the final decision in any case.

• Third-Party Purchases: Products from our brand bought from other marketplaces like Nykaa are not eligible for return or exchange at our store or website.